Zero Waste Bamboo Straws Kit

RETURN

Our return policy lasts for 7 days. Please do not return the purchases before contacting us in the initial instance. If 7 days had passed  since your purchase, unfortunately we can’t offer you a refund or an exchange but we encourage you to reach out and contact us in order for us to resolve the issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please always send back with your receipt or proof of purchase.

EXCHANGE

We only replace items if they are defective or damaged. 

If the item is not in its original condition, is damaged or missing parts for reasons not due to our error, will be non-returnable. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:

• The order number
• The faulty item's name and number
• A description of the issue

The SIS team is following every process to ensure customer satisfaction.