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Your Top FAQ Assembled In One Place


How to find a specific brand or item

You can see all SIS brands and products in the top menu, on the home page, or on the Shop page.

Another way to find your favorite products is to browse through “Search of products” in the top right corner and type any category or any product to narrow down your search.

Else, please follow these steps.

  • 1. Choose the item and click on Add to Cart to place it in your cart.
  • 2. Once you have finished shopping, click on the cart icon to view the items in your cart. If you’re happy with the items in your bag, click on the Checkout button.
  • 3. If you already have an account, we recommend login in to save time. If you don’t have it, fill in all the required details.
  • 4. Review and confirm the items in your order.
  • 5. If you have a promo code or voucher to spend, you’ll need to enter this under the Coupon tab.
  • 6. Select your preferred payment method and click “Pay now.”

An email confirmation will be sent to your registered email address to let you know your order’s details. It’s worth checking that SIS is marked as a safe sender in your email account or checking your junk mail, as our emails may be routed there automatically.

Payment methods

We currently accept Visa, MasterCard, Maestro, American Express credit/debit cards, and Apple/Google Pay services for your order payment. We take your security very seriously; therefore, your details are safe with us. Find more information about the security under the Terms of Use section. 

Swiss Impact Store partners with Stripe for secure payments and financial services.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

To add your card details, log in to your account and click on Payment methods. From there, you can add your payment details and save them to your account if required. During the checkout, you can select one of your saved payment methods. If there are no payment details saved to your account, you’ll be asked to enter them when you place your order.

Which currency to place my order

Today, we accept payments in CHF, EUR, and US dollars.

What currency will I be charged in

You’ll be charged in the chosen currency when you pay for your order. If your payment card is registered with a different currency than the one you’re purchasing in, your bank will convert the price using their exchange rate.

International delivery

We are a multi-brand marketplace with different sellers, which means that your items will be shipped directly to you by each seller. You can find delivery information on a product’s page under the “Store Policies” tab.

If you order items from different sellers, you will receive several parcels. SIS offers free shipping to all the locations SiS sellers deliver to. If you order from local sellers from your country, the “Local pick up” option might be available if supported by a seller.

We offer Standard delivery services to most European countries and most countries worldwide. All of our delivery services are trackable. You’ll receive a shipping confirmation email with a tracking number from a seller once your order has left their warehouse. Keep in mind that if you have ordered items from different sellers, you will receive several tracking numbers and several packages.

The estimated delivery days are displayed on a product’s page and during checkout. Orders are usually processed within 1-2 business days after being placed and delivered within 3-5 days at the latest.

Find more information about shipping & return here.

Faulty/Incorrect item

As soon as you discover a fault, please get in touch with us with the following information

  • The order number
    The faulty item’s name and number
    A description of the issue

If you’ve received something you haven’t ordered, please contact us at [email protected]. We will instruct you how to proceed with shipping back the item and refund you as soon as it arrives back at the warehouse.

The SIS team follows every process to ensure customer satisfaction.

Missing item

Before contacting us, we recommend checking the following:

You may have ordered items from different sellers so that they will arrive in separate parcels. Please check your emails to see if any of your items will arrive separately.
The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.

If an item is missing, please contact us, including the order number and the missing item’s name, or raise a support ticket under your Profile.

Returns and exchanges

Before returning an item, think of a friend or a family member who would love to have this product as a gift !

If you wish to return an item, first check on “Store Policies” on a product’s page, how many days you have to return an item. If you are returning an item from the SIS seller, you have 14 to 30 days to return the item (depending on the seller’s terms). If you are still eligible for a return, follow these steps:

  • Each seller has different return policies; check a product page for more info.
    Return days vary from seller to seller, but the minimum is always 7 days. Check “Store Policies” for more details.
    Additional costs may be applied as a partial refund. Check “Store Policies” for more details before requesting a refund.
    After a seller has received your return, it can take up to 7 working days for the refund to be processed.

Create a Return

  • Log in to “My Account” with the e-mail you used to create the order
    Click on “Orders”
  • Fill in the details about the item you’re returning and why you’re returning it
  • You will receive further instructions via e-mail
  • Take it to your local Post Office or selected drop-off point. Keep hold of your proof of postage in case we need to see it later

We recommend removing or covering your shipping label before attaching your returns label to your parcel.

If you want to return items from multiple sellers, you have to send these back separately.

All returned items should be sent in their original condition and packaging, including tags, e.g., shoes should be returned with the original shoe box. In the unlikely event that an item is returned in an unsuitable condition, we may send it back to you.


Please note that you first need to return an item and request a refund, and then reorder an item again. We do not offer, under any circumstances, an automated exchange procedure.

How to request a refund

To request a refund or update your payment details or your account information, you need to create an account with us. Under your profile, go to Orders and click on Refund next to the item you would like to return, or contact SIS customer service at [email protected].

Once your return is received and inspected, a seller will send you an email to notify you that they have received your returned item. A seller will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please note that some sellers charge an additional cost for returned items. You can find return/refund information by going to the store vendor profile or on a product’s page that can be found under the “Store Policies” tab.

Are you a sustainable business looking to grow your pool of conscious buyers?

SIS’s B2B services unit can help! Click below to learn more.


How to start selling on SiS

If you’d like to become one of the SiS sellers, please first review our SiS B2B Services Unit. If you believe that we may be a great fit, don’t hesitate to get in touch with us at [email protected]. You will then be asked to fill in the registration form with a few questions. Once your request is reviewed by the SiS team, you will be asked to fill out the questionnaire about the sustainability of your brand and products. Learn more about our requirements here.

Our team will review your application within three working days. Once approved, we will send you an email with a link to your seller store, where you will also find manuals on how to upload your products and manage your store on SIS.

Benefits of selling on SIS
  • Get a worldwide selling channel
  • Show your products to a niche audience and reach new target groups
  • Increased sales and brand awareness
  • We promote your brand internationally on Facebook, Instagram, Tik Tok, Google, and other marketing channels
  • Extensive and unique range of B2B services
  • Easy product upload and order administration
  • Data-driven sustainability assessment of your brand + products
  • Be part of our sustainable community and grow your brand with us
  • Get support from our dedicated support team
How do you drive traffic to your website

We mainly drive organic traffic to our website and have solid content marketing and SEO/SERP strategies to be highly ranked in search engines and be easily found by conscious buyers.

We also have a network of UGC creators to promote and showcase our brands’ products on social media.

And we occasionally run paid advertisements for brands when asked.

How does it work

We work on the dropshipping model, meaning you create a store on our platform, we import the products you’d like to showcase, and when the order is received, you prepare it for delivery and send it to a customer.

What kind of products can I sell
  • Apparel, shoes, and accessories for Women, Men, and Kids
  • Beauty and household products
  • Furniture and home decor
  • Customized categories based on your needs

We offer tailored packages based on your needs. Find out more on the SiS B2B Services Unit page or contact us at [email protected].

With the free subscription, we take an admin commission from each product sold.

Are there any additional transaction charges

Our payment provider (Stripe) charges 2.9% + a fixed amount of transaction fee (i.e., on a transaction from a customer to a stripe account) and 0.25% + fixed amount per payout (on a transaction from a Stripe account to your bank account). To reduce the payout fees, we combine your earnings made in a month and transfer them to you at the end of each month.

Find more information about Stripe Connect and Stripe fees here

How and when will I get paid

The withdrawal of funds is possible only after the expiration of the refund/reimbursement period in case of a return based on your store refund policy (from 14 to 30 days). During this period, SIS maintains your funds to ensure a smooth outcome of such events.

Post and edit products + orders

There are four options:
• CSV file
• Manual upload
• SIS team does it on your behalf
NEW: scheduled import of your products and update of your inventory (no manual work required!) + scheduled export of orders placed on SiS to your online shops
*If you have a website built on other than Shopify or Woocommerce, please get in touch with us first.

Our dedicated onboarding team is accessible and ready to assist you if you need help. With our marketplace tools, you easily manage your store and update your products and stock availability whenever you want. Product descriptions have to be in English, and the supported currency today is the Swiss franc (CHF).


Once you complete the registration form, you will be asked to tick the box “Terms and Conditions” and “Privacy Policy.” By ticking the box, you confirm that you accept these Terms of our Platform. Therefore, please ensure that you have read them carefully.

Sustainability requirements

Through our passion for sustainability, we hope to make eco-friendly living the new normal. Our partners are valued here at the Swiss Impact Store. From the get-go, we collaborate with brands to learn everything about the company and its dedication to the environment.

We value transparency and honesty. We evaluate our partners with an extensive assessment and conduct an analysis of their sustainable practices. We use a combination of our sustainability scale and our partner’s methodology to evaluate the environmental and social impacts of their brand and products. Learn more on our sustainability page.


We encourage you to ship and wrap in the most eco-friendly way.


We encourage you to offer global/free shipping and local pickup whenever possible. You set your own rates within our guidelines. If needed, we help you to identify the best shipping solutions. We do not charge any commission on shipping costs.


Each brand sets up their own return/reclamation/exchange policies in their profile. Customers first contact you via SIS support ticket. If no feedback is received within 24 hours, we will organize the return in cooperation with you. The returned items are shipped back directly to you.


The Swiss Impact Store team is here to help! Contact us here or in DMs on Instagram. We will make sure to reply to you shortly.