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Shipping & returns.

Every piece ships straight from its maker. Order from several brands and you’ll receive several parcels, each with its own tracking number.

Where are you shipping to?

Shipping to Switzerland12 brands

Parcels from EU brands go through Swiss customs. If you pay import charges on delivery, we refund them as store credit (see below).

Shop everything customs-free to Switzerland
Shipping to the EU10 brands

Mido Made and Kurssel Paris ship within Switzerland only.

Shop everything customs-free to the EU
Shipping to the UK10 brands

* EU brands: usually nothing to pay on delivery. On orders above £135, UK import VAT may apply.

Shipping to the US2 brands

Our first US test. Only these two brands ship to the US for now.

Customs, explained.

No customs means nothing more to pay on delivery. Duties included means import duties are already in the price. Customs charged on delivery means the carrier collects import VAT, duties and its handling fee before handing over your parcel.

If you pay import charges on delivery, send us a copy of the customs receipt and we’ll issue a personal store credit for the same amount, valid on your next order. This applies to the original delivery only. Charges on return shipments are not refunded.

Brand by brand.

BrandProcessingFree shippingReturns
Avani3–5 daysCH, EU & UK orders above CHF 25014 days
Mido Made3–5 days—14 days
Kurssel Paris3–5 daysall CH orders14 days
Rokai3–5 daysCH orders above CHF 7030 days
ITA-ITO3–5 daysCH orders above CHF 200 · EU, UK & US orders above CHF 30014 days
etéreo3–5 daysall CH orders14 days
New Orchard3–5 days—14 days
Nimboo3–5 daysorders above CHF 5015 days
Portokalada3–5 days—14 days
Bousiinne3–5 daysall orders14 days
Vercate3–5 days—30 days
IKON Sweden3–5 days—14 days

Delivery usually takes 3–5 business days after processing. Full terms are under “Store policies” on each product page.

Returns.

Return windows run from 14 to 30 days after delivery, depending on the brand (see above). To return, exchange or cancel an item, or to report damage, email us at [email protected] with your order number and the reason.

  • Please write to us before sending anything back. Parcels sent without contacting us first may be refused.
  • Orders can be cancelled as long as the brand hasn’t shipped them yet.
  • Items must be unused, with tags and original packaging.
  • Return shipping is paid by you, and items from different brands go back separately.
  • Use tracked, insured shipping. For parcels crossing a border, mark them “Returned goods, no commercial value” to avoid new charges.
  • Once the brand receives your return, refunds are processed within 7 working days to your original payment method.

Something wrong?

Faulty or wrong item: email us your order number, the item and a short description, and we’ll arrange the return and refund.

Missing item: check whether it’s coming in a separate parcel from another brand, and look for an out-of-stock email (including spam). Still missing? Write to us with your order number.

Contact: [email protected] · My Source Sàrl, Rue des Fontenailles 13, 1007 Lausanne, Switzerland

Last updated: October 2026