Shipping & Returns
We are a multi-brand marketplace with different sellers, which means that your items will be shipped directly to you by each seller. You can find delivery information on a product’s page under the “Store Policies” tab.
If you order items from different sellers, you will receive several parcels. SIS offers free shipping to all the locations SiS sellers deliver to. If you order from local sellers from your country, the “Local pick up” option might be available if supported by a seller.
We offer Standard delivery services to most European countries and most countries worldwide. All of our delivery services are trackable. You’ll receive a shipping confirmation email with a tracking number from a seller once your order has left their warehouse. Keep in mind that if you have ordered items from different sellers, you will receive several tracking numbers and several packages.
The estimated delivery days are displayed on a product’s page and during checkout. Orders are usually processed within 1-2 business days after being placed and delivered within 3-5 days at the latest.
DOES A SELLER DELIVER TO YOUR COUNTRY ?
Here is a list of countries where our sellers ship to:
- 1 People: Worldwide
- Processing time: 3-5 business days
- Free Shipping and Free Returns
- Ethical Bedding: Europe All Countries, US & Canada
- Processing time: 3-5 business days
- TerraMavi: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Processing time: 1-3 business days
- Rokai: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Processing time: 1-2 business days
- Free Shipping on orders over 70-100 CHF (~66-95 EUR)
- Rb Organics: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Store PickUp is available in Switzerland
- Processing time: 1-3 business days
- Nimboo: Europe All Countries
- Processing time: 3-5 business days
- Free Shipping on orders over 153 CHF (~150 EUR)
- MINIMAL ORGANICS: Switzerland
- Processing time: 3-5 business days
- Mido Made: Switzerland
- Processing time: 1-2 business days
- KOA Yoga: Worldwide
- Processing time: 1-2 business days
- kaio swim: Worldwide
- Processing time: 3-5 business days
- Free Shipping on all orders in Switzerland & EU
- Etéreo: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Processing time: 1-2 business days
- Free Shipping on all orders in Switzerland
- ITA-ITO: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Processing time: 1-3 business days
- Store PickUp is available in Switzerland
- Avani Apparel: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- Processing time: 3-5 business days
- Free Shipping on orders over 250 CHF (~238 EUR)
TAX AND IMPORT DUTY
Depending on the delivery address, different tax rules and additional charges may apply. In particular, if the seller ships from outside the client’s territory. SIS has no control over these charges.
Please contact your local customs office for more information before placing your order. No other taxes and no other costs are added (except customs duties in case of delivery abroad).
OUR ENVIRONMENTAL COMMITMENT
We take the environmental impact of each delivery very seriously. We implement new practices for protecting our nature and ensuring that each delivery causes less or no harm to the environment.
We encourage you to order from your local sellers and use the store pick-up services whenever possible. Little effort, significant change!
FAULTY OR INCORRECT ITEM
As soon as you discover a fault, please get in touch with us with the following information
- The order number
- The faulty item’s name and number
- A description of the issue
If you’ve received something you haven’t ordered, please contact us at [email protected]. We will instruct you how to proceed with shipping back the item and refund you as soon as it arrives back at the warehouse.
The SIS team follows every process to ensure customer satisfaction.
MISSING ITEM
Before contacting us, we recommend checking the following:
You may have ordered items from different sellers so that they will arrive in separate parcels. Please check your emails to see if any of your items will arrive separately.
The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
If an item is missing, please contact us, including the order number and the missing item’s name, or raise a support ticket under your Profile.
RETURNS AND EXCHANGES
Before returning an item, think of a friend or a family member who would love to have this product as a gift !
If you wish to return an item, first check on “Store Policies” on a product’s page, how many days you have to return an item. If you are returning an item from the SIS seller, you have 14 to 30 days to return the item (depending on the seller’s terms). If you are still eligible for a return, follow these steps:
- Each seller has different return policies; check a product page for more info.
Return days vary from seller to seller, but the minimum is always 7 days. Check “Store Policies” for more details.
Additional costs may be applied as a partial refund. Check “Store Policies” for more details before requesting a refund.
After a seller has received your return, it can take up to 7 working days for the refund to be processed.
Create a Return
- Log in to “My Account” with the e-mail you used to create the order
Click on “Orders” - Fill in the details about the item you’re returning and why you’re returning it
- You will receive further instructions via e-mail
- Take it to your local Post Office or selected drop-off point. Keep hold of your proof of postage in case we need to see it later
We recommend removing or covering your shipping label before attaching your returns label to your parcel.
If you want to return items from multiple sellers, you have to send these back separately.
All returned items should be sent in their original condition and packaging, including tags, e.g., shoes should be returned with the original shoe box. In the unlikely event that an item is returned in an unsuitable condition, we may send it back to you.
Exchange
Please note that you first need to return an item and request a refund, and then reorder an item again. We do not offer, under any circumstances, an automated exchange procedure.
HOW TO REQUEST A REFUND
To request a refund or update your payment details or your account information, you need to create an account with us. Under your profile, go to Orders and click on Refund next to the item you would like to return, or contact SIS customer service at [email protected].
Once your return is received and inspected, a seller will send you an email to notify you that they have received your returned item. A seller will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Please note that some sellers charge an additional cost for returned items. You can find return/refund information by going to the store vendor profile or on a product’s page that can be found under the “Store Policies” tab.
CONTACT
We provide easily accessible information via our website or on request. If you have any questions or requests related to shipping and return policies, please get in touch with us at the following contact details:
MY SOURCE LTD
Rue des Fontenailles 13
1007 Lausanne
Switzerland
Email: [email protected]
Last updated: 21 March 2023
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