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Shipping Policy

We deliver in Switzerland and EU

Free Shipping on all Orders in Switzerland

Shipping in Europe: flat rate 9.99 CHF

The shipments are delivered by Swiss Post

Refund Policy

In order to request a refund, you need to create an account with SIS. Under your profile, go to Orders and click on Refund next to the item you would like to return or contact SIS customer service at [email protected]

Purchases may be returned for a refund within 14 days from the date of delivery. Customers are responsible for the shipping costs associated with shipping items back to us. 

Once your return has been received and accepted, please give it 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.

Shipping costs are non-refundable.


Cancellation / Return / Exchange Policy

Cancellation

Unfortunately, etéreo cannot make any changes for orders that have already been  shipped. 

As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:

  • The order number
  • The faulty item's name and number
  • A description of the issue

The SIS team is following every process to ensure customer satisfaction.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Items must be in its original condition . All returns must be accompanied with a proof of purchase.

Exchange Policy

We do not accept exchanges at the moment.

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