DO YOU SHIP INTERNATIONALLY?
We ship worldwide from Switzerland using SWISS POST services. This is registered shipping with tracking number. Delivery time depends on your location and the time it takes to complete the importation process in the country of destination. We have a flat rate of 20 CHF for international shipping (outside of EU countries listed below) and a free shipping within Switzerland.
WHAT IS THE SHIPPING POLICY FOR EUROPEAN COUNTRIES?
Shipping to some countries in European countries is free of charge, please see the list. VAT is also included. (List: Austria, Belgium, Czech Republic, Germany, Denmark, France, United Kingdom, Croatia, Hungary, Italy, Lithuania, Luxemburg, Netherlands, Poland, Romania, Sweden, Slovenia, Slovakia). This means there will be no further costs for our customers once they receive our products at the destination. We ship to European countries using DPD service with tracking number.
WHERE DO YOU SHIP YOUR PRODUCT FROM?
All the items ordered on the kaio swim website are shipped from our headquarter in Schaffhausen, Switzerland. This is why all standard shipping in Switzerland are free of charge.
HOW LONG IS THE DELIVERY TIME?
For an address in Switzerland, it takes 2-3 working days. For international shipping, it differs depending on the country of destination. We do not have control once the item leaves the headquarter. We also cannot predict the time it takes in importing process in each country.
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
You will receive the confirmation of your order once it is completely processed via email. In that email, the tracking number is provided. The tracking is managed by SWISS POST service within Switzerland and local post service at destination country.
DO YOU SHIP TO A P.O. BOX?
No, we only ship to a private address.