If you are not happy with your order or if it’s not the right size or color, you can exchange or return the item(s) within 14 days from the date you received your package. You can’t exchange your purchase for an item with a different product code.
Any items being sent back for exchange must be received in their original condition – undamaged, unused, unstained and unwashed.
For exchanges within Switzerland:
The customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.
For exchanges within Europe:
Same as for Switzerland, the customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.
For returns within Switzerland:
The customer is responsible for paying the shipping costs related to returning the item(s).
For returns within Europe:
The customer is responsible for paying the shipping costs related to returning the item(s).
If you are shipping a return from outside of Switzerland, we recommend using a delivery service that provides shipment tracking.
Returns are made in the form of a refund to your original payment method. We do not refund any original shipping charges.
How exactly do I exchange or return an item?
As soon as you discover a faulty, a missing or a damaged item, please contact us with the following information:
- The order number
- The faulty item's name and number
- A description of the issue, whether you would like to return or exchange the item(s) and the new size/color in case of exchange.
The SIS team is following every process to ensure customer satisfaction.