Portland Open Back Crop Top

REFUND
Once we receive your qualifying return and approve your refund, SiS will credit your original method of payment. Depending on your financial institution, please allow an additional 2 to 10 business days for the credit to post to your bank or credit card account. In regards to payment using foreign currency (except EURO), the refund will be credited using the conversion rate applicable on the day of the refund.

EXCHANGES

As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:

• The order number
• The faulty item's name and number
• A description of the issue

The SIS team is following every process to ensure customer satisfaction.

You also have the option to exchange items instead of returning them for a refund. Select an item to exchange and contact us to initiate your exchange. You will be provided with the instructions and terms that apply. Please note that if you process an exchange as stated, there may be up to 1 hour waiting period before you can request to exchange another item from the same order and our Customer Loyalty Team will be subject to the same waiting period.

We just require the original item to be returned in its original condition and packaging (1People will provide a free return label).