As soon as you discover a faulty, a missing or a damaged item, please contact us with the following information:
- The order number
- The faulty item's name and number
- A description of the issue
The SIS team is following every process to ensure customer satisfaction.
WARRANTY
Ita-ito guarantees manufacturing defects on the items it sells for one year (the one-year warranty corresponds to the manufacturer's warranty).
The warranty does not cover normal wear, the consequences of inappropriate use, damage by the buyer or a third party, or defects due to external circumstances (modification of the item, natural events, frost, lightning, lack of care, inappropriate modification or repair by the customer or a third party, humidity, falls, knocks, etc.).