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ITA-ITO

ITA-ITO Store Policies

Shipping Policy

ITA ITO ships from Geneva, Switzerland.

Packages are generally shipped within 3-5 days of receipt of payment. They are shipped via Swiss Post. Packages can also be shipped via UPS.

  • Switzerland courier delivery - CHF 9; free above orders of CHF 200
  • EU countries courier delivery - CHF 30; free above orders of CHF 300
  • UK courier delivery - CHF 30; free above orders of CHF 300
  • US courier delivery - CHF 30

CUSTOMS OUTSIDE SWITZERLAND

Orders delivered outside Switzerland may be subject to customs duties and VAT in the destination country. These charges are billed by the carrier on delivery and are payable by the recipient.

ORDER CANCELLATION

The buyer may cancel or change the order as long as the goods have not been shipped (the carrier's receipt being authoritative).

Refund Policy

You have 14 days from receipt of your order to return an item, without having to give a reason.

  • The item has not been worn or washed, and still has its original tag.
  • It is returned in its packaging, with the order number.
  • Underwear cannot be returned.

How to return

Contact SIS customer service at [email protected] with your order number and the item concerned.
Tell us whether you would like an exchange (another size or colour) or a refund.
Send the parcel to: ITA-ITO, Chemin sur la Croix 2, 1261 Le Vaud, Switzerland. You can also drop it off at the boutique, Rue de la Cité 6bis, 1204 Geneva.

We refund the item to the original payment method within 10 days of receiving the return. Original shipping costs and return costs are at your expense, unless we made an error.

Cancellation / Return / Exchange Policy

As soon as you discover a faulty, a missing or a damaged item, please contact us with the following information:

  • The order number
  • The faulty item's name and number
  • A description of the issue

The SIS team is following every process to ensure customer satisfaction.

WARRANTY

Ita-ito guarantees manufacturing defects on the items it sells for one year (the one-year warranty corresponds to the manufacturer's warranty).

The warranty does not cover normal wear, the consequences of inappropriate use, damage by the buyer or a third party, or defects due to external circumstances (modification of the item, natural events, frost, lightning, lack of care, inappropriate modification or repair by the customer or a third party, humidity, falls, knocks, etc.).