ITA-ITO Store Policies
Packages are generally shipped within 2 days of receipt of payment. They are shipped via Swiss Post. Packages can also be shipped via UPS.
We deliver free of charge worldwide for all orders over 250 .-
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk.
The box dimensions are appropriate and your items are properly protected.
In order to request a refund, you need to create an account with SIS. Under your profile, go to Orders and click on Refund next to the item you would like to return or contact SIS customer service at [email protected].
Cancellation / Return / Exchange Policy
Our products can be returned within 7 days for exchange or refund.
As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:
- The order number
- The faulty item's name and number
- A description of the issue
The SIS team is following every process to ensure customer satisfaction.