Jasmin T-shirt with Elbow Sleeves

What if you are not happy with your order?

If you are not happy with your order or if it’s not the right size or color, you can exchange or return the item(s) within 14 days from the date you received your package. You can’t exchange your purchase for an item with a different product code.

Any items being sent back for exchange must be received in their original condition – undamaged, unused, unstained and unwashed.

For exchanges within Switzerland:

The customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.

For exchanges within Europe:

Same as for Switzerland, the customer is responsible for the cost of shipping back to our headquarters and we bear the cost of shipping the new package to your home.

For returns within Switzerland:

The customer is responsible for paying the shipping costs related to returning the item(s).

For returns within Europe:

The customer is responsible for paying the shipping costs related to returning the item(s).

If you are shipping a return from outside of Switzerland, we recommend using a delivery service that provides shipment tracking.

Returns are made in the form of a refund to your original payment method. We do not refund any original shipping charges.

Return packages may take a few weeks to be delivered to our headquarters in Lausanne. Once your package has arrived, please allow 5-10 working days for your return to be processed. We’ll let you know by email as soon as your refund has been processed, or once your exchange has been shipped back out to you.

How exactly do I exchange or return an item?

As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:

• The order number
• The faulty item's name and number
• A description of the issue, whether you would like to return or exchange the item(s) and the new size/color in case of exchange.

The SIS team is following every process to ensure customer satisfaction.

Please pack your item(s) securely in the original package if possible. You can use the shipping service of your choice to return your item(s) to the following address:

Avani Design Sàrl

9 avenue de Florimont

1006 Lausanne

Switzerland