RIGHT OF WITHDRAWAL
You can withdraw from the agreement within fourteen (14) calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the items, or, if the items that made up your order were delivered separately, within the 14 calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the last of these items.
In the event of returning products by post or courier, please send the BOUSIINNE products and the return form to the following address:
PLAZA Y ASOCIADOS BUSINESS CONSULTING SL, BOUSIINNE
Calle Junterones nº8
Edificio Sierra Espuña
30008, Murcia (España)
The right to cancel the agreement will be applicable provided that the BOUSIINNE products are returned in the same condition as when you received them, together with their full original packaging, labels, and all related accessories. If the returned order does not comply with the stipulated terms, you will not be entitled to receive a refund and we will return the BOUSIINNE order products with unpaid postage.
We will determine whether the BOUSIINNE products are in the same condition as those in which they were sent to you. You will be liable for all losses in value of the products due to handling, beyond that required to establish their nature, characteristics, or how they work. No refund will be offered for returned products that are damaged, incomplete, spoiled, used, or soiled due to the fault of the client, and they will be returned to the sender and sent with unpaid postage.
Regardless of the payment system you used, the amount will be refunded as quickly as possible, and always within 14 calendar days from the date on which BOUSIINNE was informed of the consumer’s decision to withdraw from the agreement. Notwithstanding the above, BOUSIINNE may withhold the reimbursement until it receives the products, or until the consumer has provided evidence of having made the return, in accordance with whichever condition is met first.
If you want to exchange an item you will have to follow the following steps:
Return the item you ordered first (please, read the RETURN section and follow the steps).
Make a new order with the item you would want to receive in exchange for the first order.
Important note: Contact us if the item you would like to get in exchange for your order is not available on our website. If it will have a replacement we will reserve it for you.
Once you finish your purchase, we will send you a confirmation mail with all the details of the order. If you would like to cancel your order, please, contact us as soon as possible at [email protected]
We remind you that it will not be possible to cancel or modify the order if it is already prepared.