Mido Made Zurich Store Policies

Shipping Policy

Mido Made Zurich ships from Switzerland.

We process our orders within 3 - 5 business days.

• Switzerland courier delivery - CHF 10

We send our products in Switzerland by Swiss Post.

Refund Policy

In order to request a refund, you need to create an account with SIS. Under your profile, go to Orders and click on Refund next to the item you would like to return or contact SIS customer service at [email protected].

Cancellation / Return / Exchange Policy

You have the right to cancel your order within 14 days without giving any reason.

If you revoke an order, we shall reimburse you all payments we have received from you, including delivery costs, without undue delay and no later than within 14 days from the day on which we received the notification of your revocation of this order. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Return

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

As soon as you discover a faulty, a missing or a damaged item, please contact us with the following information:

• The order number
• The faulty item's name and number
• A description of the issue

The SIS team is following every process to ensure customer satisfaction.